The Effectiveness of High-tech Product on Customer Satisfaction towards Luxury Hotel

With the fast speed of technology advancing, has occupied most our daily life. High-tech products are very popular in today's hotel industry. The research question “Can new high-tech services luxury hotels improve satisfaction consumers/guests?” introduction can increase customer service effectiveness, reduce operating cost for hotels, and experience hotels. negative effects also start to appear when intervenes too much. paper uses SWOT analyses discover impact on due mainly focuses customers’ installed “smart” furniture or other devices. So, is based intelligent devices truly have a positive improving efficiency customers?” designed evaluate real relationship between satisfaction.